Terms of service
Article 1 - Definitions
In these rules, the following terms shall have the following meanings:
Reflection period: the period during which the buyer can exercise his right to cancel;
Buyer: an individual who does not conduct business in the course of his profession or business and enters into a distance contract with the seller;
Day: any calendar day;
Continuous agreement: a distance contract relating to a series of products and/or services, whereby the delivery and/or purchase is spread over time;
Durable medium: any medium that allows the buyer or seller to store information relating to him personally in a way that allows future access and unaltered reproduction of the stored information.
Right of cancellation: the possibility for the buyer to waive the distance contract within the cooling-off period;
Seller: an individual or company offering products and/or services to consumers remotely;
Distance contract: a deal where, in the context of a system organised by the seller for the distance sale of products and/or services, the contract is concluded exclusively by means of one or more means of distance communication;
Technique for distance communication: a method that can be used to conclude an agreement without the buyer and seller being in the same room at the same time.
General Terms and Conditions: the seller's General Terms and Conditions stated here.
Article 2 - Identity of the seller
ZENRA Paris
Address: 44 King St, Cambridge CB1 1LN, United Kingdom
E-mail: info@zenraparis.com
Contact form: https://zenraparis.co.uk/pages/contact
Phone number: +44 07586584089
Customer service: Monday to Friday from 09:00 - 17:00
Article 3 - Applicability
These general terms and conditions apply to every offer made by the seller and to every distance contract and order concluded between the seller and the buyer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the buyer. If this is not possible, it will be indicated that the general terms and conditions can be inspected at the seller's premises and they will be sent free of charge at the buyer's request.
If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the buyer electronically in a manner that can be easily stored by the buyer on a durable data carrier. If this is not possible, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge at the buyer's request.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the buyer may always rely on the applicable provision that is most favourable to him.
If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions shall otherwise remain valid and the provision concerned shall be replaced without delay by mutual agreement with a provision that approximates the purport of the original as much as possible.
Situations not covered by these general terms and conditions must be assessed on the basis of the spirit of these general terms and conditions.
Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be interpreted on the basis of the spirit of these general terms and conditions.
Article 4 - The offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The seller reserves the right to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow a proper assessment of the offer by the buyer. Images in the offer are an accurate representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the seller.
Each offer contains such information that it is clear to the buyer what rights and obligations are attached to the acceptance of the offer.
Article 5 - The agreement
Subject to the provisions of paragraph 4, the agreement comes into effect at the moment of acceptance by the buyer of the offer and the fulfilment of the conditions thereby stipulated.
If the buyer has accepted the offer electronically, the seller shall immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the seller, the buyer may dissolve the agreement.
If the agreement is concluded electronically, the seller shall take appropriate technical and organisational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the buyer can pay electronically, the seller will observe appropriate security measures.
The seller may - within legal frameworks - investigate whether the buyer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the seller has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the execution.
The seller shall, at the latest on delivery of the product, include the following information, in writing or in such a way that it can be stored by the buyer in an accessible manner on a durable data carrier:
the visiting address of the seller's branch where the buyer can address complaints;
the conditions under which and the way in which the buyer can make use of the right of dissolution, or a clear notification regarding the exclusion of the right of dissolution;
the information on guarantees and existing after-sales services;
the information included in article 4 paragraph 3 of these terms and conditions, unless the seller has already provided this information to the buyer before the execution of the agreement;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
In case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.
Article 6 - Right of withdrawal
For products:
The consumer may dissolve a contract relating to the purchase of a product during a reflection period of at least 30 days without giving reasons. The seller may ask the consumer about the reason for withdrawal, but may not oblige the consumer to state his reason(s).
The withdrawal period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by the consumer, has received the last product. The seller may, provided it has clearly informed the consumer of this prior to the ordering process, refuse an order of multiple products with different delivery times.
if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
in case of contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
In the case of services and digital content not supplied on a tangible medium:
A consumer may terminate a service contract and a contract for the supply of digital content not supplied on a tangible medium for at least 30 days without giving reasons. The seller may ask the consumer about the reason for withdrawal, but may not oblige the consumer to give his reason(s).
The cooling-off period referred to in paragraph 3 starts on the day following the conclusion of the agreement.
Extended cooling-off period for products, services and digital content not supplied on a tangible medium in case of failure to inform about right of withdrawal:
If the seller has not provided the consumer with the legally required information on the right of withdrawal or the model withdrawal form, the cooling-off period expires 12 months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
If the seller has provided the consumer with the information referred to in the previous paragraph within 12 months of the effective date of the original cooling-off period, the cooling-off period expires 30 days after the day on which the consumer received that information. More information can be found on the return policy (https://zenraparis.co.uk/pages/return-policy).
Article 7 - Obligations of the buyer during the cooling-off period
During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
The consumer is only liable for diminished value of the product resulting from a way of handling the product that goes beyond what is allowed in paragraph 1.
The consumer is not liable for depreciation of the product if the seller did not provide him with all legally required information on the right of withdrawal before or at the time of concluding the contract.
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
If the consumer exercises his right of withdrawal, he shall notify the seller within the withdrawal period by means of the model withdrawal form or in another unambiguous manner.
As soon as possible, but within 30 days from the day following the notification referred to in paragraph 1, the consumer shall return the product, or hand it over to (an authorised representative of) the seller. This is not necessary if the seller has offered to collect the product himself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.
The consumer returns the product with all delivered accessories, if reasonably possible in its original state and packaging, and in accordance with the reasonable and clear instructions provided by the seller.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
The consumer shall bear the direct costs of returning the product. If the seller has not notified the consumer that the consumer has to bear these costs or if the seller indicates to bear the costs himself, the consumer does not have to bear the costs of return.
If the consumer withdraws after having first expressly requested that the performance of the service or the supply of gas, water or electricity not made ready for sale in a limited volume or certain quantity begin during the withdrawal period, the consumer shall owe the seller an amount proportionate to that part of the commitment fulfilled by the seller at the time of withdrawal, compared to the full performance of the commitment.
The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity, not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
the seller has not provided the consumer with the legally required information on the right of withdrawal, the cost reimbursement upon withdrawal or the model withdrawal form, or;
the consumer has not expressly requested the commencement of the performance of the service or supply of gas, water, electricity or district heating during the withdrawal period.
The consumer does not bear any costs for the full or partial delivery of digital content not delivered on a tangible medium if:
he has not expressly consented, prior to its delivery, to the beginning of the performance of the contract before the end of the cooling-off period;
he has not acknowledged losing his right of withdrawal when giving his consent; or
the seller has failed to confirm this declaration by the consumer.
If the consumer exercises his right of withdrawal, all additional contracts shall be terminated by operation of law.
Article 9 - Seller's obligations in the event of withdrawal
If the seller enables the consumer's notification of withdrawal by electronic means, he shall send an acknowledgement of receipt of this notification without delay upon receipt.
The seller shall reimburse all payments made by the consumer, including any delivery costs charged by the seller for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the seller offers to collect the product himself, he may withhold reimbursement until he has received the product or until the consumer proves that he has returned the product, whichever is earlier.
For reimbursement, the seller shall use the same means of payment that the consumer has used, unless the consumer agrees to another method. The refund is free of charge for the consumer.
If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the seller does not have to refund the additional costs for the more expensive method.
Article 10 - Exclusion of right of withdrawal
The seller may exclude the following products and services from the right of withdrawal, but only if the seller clearly stated this when the offer was made, or at least in good time before the contract was concluded:
Products or services whose price is linked to fluctuations in the financial market over which the seller has no influence and which may occur within the withdrawal period;
Contracts concluded during a public auction. A public auction means a method of sale where products, digital content and/or services are offered by the seller to consumers who attend or are given the opportunity to attend the auction in person, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
Service contracts, after full performance of the service, but only if:
performance has begun with the consumer's express prior consent; and
the consumer has declared that he loses his right of withdrawal once the seller has fully performed the contract;
Package holidays as referred to in Article 7:500 of the Civil Code and passenger transport agreements;
Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance and other than for residential purposes, carriage of goods, car rental services and catering;
Contracts relating to leisure activities, if the contract provides for a specific date or period of performance thereof;
Products manufactured to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
Products that spoil quickly or have a limited shelf life;
Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
Products which by their nature are irrevocably mixed with other products after delivery;
Alcoholic beverages whose price was agreed at the conclusion of the contract, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market over which the seller has no influence;
Sealed audio, video recordings and computer software of which the seal has been broken after delivery;
Newspapers, magazines or journals, with the exception of subscriptions to these;
The delivery of digital content other than on a material carrier, but only if:
the performance has started with the express prior consent of the consumer; and
the consumer has declared that he thereby loses his right of withdrawal.
Article 11 - The price
During the validity period stated in the offer, the prices of the products and/or services on offer shall not be increased, except for price changes due to changes in VAT rates.
Contrary to the previous paragraph, the seller may offer products or services whose prices are linked to fluctuations in the financial market and over which the seller has no influence, with variable prices. This link to fluctuations and the fact that any prices stated are target prices shall be stated with the offer.
Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement shall only be allowed if the seller has stipulated it and:
they are the result of statutory regulations or provisions; or
the consumer is authorised to terminate the agreement as from the day on which the price increase takes effect.
The prices mentioned in the offer of products or services include VAT.
Article 12 - Compliance and additional guarantee
The seller guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the existing statutory provisions and/or government regulations on the date of conclusion of the agreement. If agreed, the seller also guarantees that the product is suitable for other than normal use.
An additional guarantee provided by the seller, its supplier, manufacturer or importer shall never limit the legal rights and claims that the consumer can assert against the seller on the basis of the agreement if the seller has failed to fulfil its part of the agreement.
Extra guarantee means any commitment by the seller, its supplier, importer or manufacturer in which it grants the consumer certain rights or claims that go beyond what the consumer is legally obliged to do in the event the seller has failed to fulfil its part of the agreement.
Article 13 - Delivery and execution
The seller shall take the greatest possible care when receiving and executing orders of products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has made known to the seller.
With due observance of what is stated in article 4 of the general terms and conditions, the seller will execute accepted orders expeditiously but at the latest within 30 days, unless another delivery period has been agreed. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed about this at the latest one month after the order was placed. In that case, the consumer has the right to dissolve the agreement without costs and the right to possible damages.
After dissolution in accordance with the previous paragraph, the seller will refund the amount paid by the consumer without delay.
The risk of damage and/or loss of products rests with the seller until the moment of delivery to the consumer or a representative designated in advance and made known to the seller, unless expressly agreed otherwise. You can find more information on our shipping policy(https://zenraparis.co.uk/pages/shipping-policy).
Article 14 - Duration transactions: duration, termination and renewal
Termination:
The consumer may terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period not exceeding one month.
The consumer may terminate a fixed-term contract that was concluded for the regular delivery of products (including electricity) or services at any time at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.
Consumers may terminate the agreements mentioned in the previous paragraphs:
- Cancel at any time and not be limited to cancellation at a specific time or in a specific period;
- Cancel at least in the same way as they were entered into by him;
- Always terminate with the same notice as the seller has stipulated for himself.
Article 15 - A product cannot be delivered
Product sold out
The product you ordered is unfortunately sold out. For this, you will receive a store credit voucher worth the purchase amount, allowing you to choose a new product. The voucher cannot be converted into cash. This policy is established and applies without exceptions.
Cancelled order due to possible fraud
The order has been cancelled because the delivery has been flagged as potentially fraudulent. Your money will be temporarily held, and an investigation will be launched. If necessary, information will be shared with the police. If the investigation finds no irregularities, the order will still be delivered as soon as possible.
Privacy Policy: Click here
Payment methods: Click here
Contact information:
Email: info@zenraparis.co.uk
Or contact us through our contact form.
Company information:
ZENRA Paris
Adress: 44 King St, Cambridge CB1 1LN, United Kingdom
Email: info@zenraparis.co.uk
Contact form: https://zenraparis.co.uk/pages/contact
Telephone number: +44 07586584089
Our customer service team is at your service from Monday to Friday, from 9 AM to 5 PM. We aim to answer all emails within 24 hours.