Cancellation policy

Cancelling your order

Have you changed your mind? No problem! If you wish to cancel your order, please let us know within 24 hours. After this period, it is possible that a cancellation is no longer possible if your order has already been processed.

If that is the case, don't worry – you can simply wait until you receive your order and then organise a return.

We appreciate your understanding and are happy to help! Feel free to contact our customer support team at any time at: info@zenraparis.co.uk

Contact information:

Email: info@zenraparis.co.uk

Or contact us through our contact form.

Company information:

ZENRA Paris

Adress: 44 King St, Cambridge CB1 1LN, United Kingdom

Email: info@zenraparis.co.uk

Contact form: https://zenraparis.co.uk/pages/contact

Telephone number: +44 07586584089

Our customer service team is at your service from Monday to Friday, from 9 AM to 5 PM. We aim to answer all emails within 24 hours.